Lily Lin, MBA, Ph.D. is the Chief Editor of Dr. Lily Lin’s Blog at I Work In Hotels. She has extensive experiences in marketing management, consulting and training. She has taught in American, German and Dutch universities. In addition, she is also an academic board member of the Schouten University, Master of Business Administration, a British accredited online university. For more than 20 years, she was the designer and the senior lecturer of a number of courses at the Hotelschool The Hague, including Revenue Management, the first ever offered at the School. She conceived her latest project, ”Interviewing Successful Hotel Managers Series”, in which she interviews hotel managers from major international chain and independent hotels. Her interviews and other works are published regularly in her blog.
What made Hoss Vetry the Cluster Manager of Ritz-Carlton?
Smart Quote on the Most Important Thing in Hotel Management
Food for Thought
Tom Roelens, the General Manager of Four Seasons Resorts Lanai, Hawaii, USA, talks about the single most important thing in hotel management:
"The single most important issue in hotel management is that we must adopt innovation to meet our guests’ needs. For example, social media has changed the way we communicate with our guests and employees. In fact, we recently created a company Facebook account for our employees, so that their voice could be heard. It’s all about tuning in to what our guests and employees are saying."